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Shopping |
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Customer Service |
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Currencies |
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Frequently Asked Questions |
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The questions and answers are categorised according to the following:
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Payment
1. Can I pay in US Dollar?
Yes, you can.
At the left-hand side of this website, you have the option to select Canadian Dollar (default) or US Dollar.
The displayed prices and your payment transaction shall then be based on your selected currency.
2. What is the payment method?
You can select any of these methods:
- PayPal.
Spadina Shop has been verified by PayPal.
(Note: Non PayPal members may use PayPal too!
During the checkout process, simply select the PayPal option and you will be temporarily redirected to the official PayPal website.
After completing their checkout process, you have the option to sign-up with PayPal.
If you prefer not to sign-up with them, that is ok, your transaction will still be processed and you will be redirected back to our website.)
- Credit cards: American Express, VISA and Mastercard.
- Money Order.
Please contact us for more details.
We will only shipped the items after receiving the Money Order.
3. How do you ensure secure transaction?
Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure online commerce transactions.
It encrypts all your personal information, including credit card number, name, and address, so it cannot be read as it travels over the Internet.
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Shipping and Handling
1. What is the shipping and handling cost?
C$12.00 per item.
We are offering this attractive rate to international orders too.
2. What is the delivery time?
If you are buying a chinese oriental dress, it may need some adjustments based on the body measurements which you provide during your checkout process.
We are committed to make the adjustments by the next business day and ship it out immediately.
Our items can be delivered to over 200 countries and districts: Britain, France, Germany, Italy, Holland, Spain, America (USA), Canada, Mexico, Iran, Iraq, Saudi Arabia, Brazil, Cuba, Argentina, Russia, Japan, Korea, Singapore, Malaysia, Thailand, Philippines, Australia, New Zealand, Hongkong, Macao and Taiwan ...
Depending on the distance, the average delivery time is within 7 business days.
3. Can I have special delivery or packaging request?
If you have any special instructions, please write it in the Comments/Instructions box at the bottom of your checkout form.
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Exchange and Return
1. Can I exchange or return the purchased items?
We realize that it is difficult to purchase a chinese dress over the Internet.
We really want you to be happy with your purchase and feel confident buying online.
In order to have the best possible experience, we strongly recommend that you provide us with accurate body measurements.
Please remember that tailoring is necessary for all quality garments to achieve the best possible fit.
Adjustments are made based on the bust, waist and hip measurements only, therefore small variations are to be expected in other parts of the dress.
We are sorry, but at this time we cannot accept exchanges or returns.
All sales are final so please contact us with any questions you may have prior to purchasing.
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Privacy Poilicy
1. What is the Privacy Policy?
We respect your account information as private and confidential information and we will NEVER share this information with any outside affiliations or individuals.
We use the account information for such purposes as responding to your requests, customizing future shopping for you, improving our stores and communicating with you. |
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